FAQs: Returns

Yes! Once you contact O’Grady’s Landscape, we’ll respond with a free estimate the same business day. For more details please visit the Our Process portion of the website.

Plant Warranty: 

Shrubs and Small Trees – We provide a six-month limited warranty on all new plant material. Our warranty assures that we use standard practices in installing healthy plant stock in a professional manner. We will replace plants, one time, free of charge that die within six months of installation. We do not replace plant material that has died due to improper care, drought, disease, infestation, weather conditions, deer damage, animal damage, or any other cause outside of our control and therefore outside our warranty. It is important to understand that our warranty is not an insurance policy for which you have paid a premium which protects you from bad things happening. Furthermore, we do not give any warranty on seed, sod, transplants, annuals or groundcover.

Large Trees – For larger trees we only cover half the replacement cost. On deciduous trees larger than 2.5 inches in caliper and evergreens taller than 10 feet, we offer a six-month warranty where we will replace the plant one time, for 50% of the original labor and material. The same limitations (as described above) also apply to our warranty on large plants.
O’Grady’s Landscape reserves the right to determine the plants cause of failure.

Seed and Sod Warranty: We offer no warranty on seed or sod. Growing a thick and healthy lawn from seed or sod is not a single event, it is a process. The success or failure of a lawn is based largely on the care it receives and other factors which are out of our control. It is to be expected that a lawn’s development will be an up and down process. Maintenance issues affecting the survival and success of lawn development include: frequency of watering and proper fertilizing, weed control and mowing practices. Environmental issues affecting the survival and success of lawn development include: growth or re-growth of weeds, infestation of disease or pests and inclement weather, including storms which can blow or wash away recently completed work. All of the above mentioned issues are out of our control and for these reasons we do not guarantee seeded or sodded lawns to survive or thrive.

No, we do not. For information on our landscaping services, click here.

Unfortunately, we do not do residential snow removal. However, we will do snow removal for commercial properties. Click here for more information on snow removal.